All returns must be requested via Product Returns page, authorized and cleared with us within 30 days of receipt of the original order.
Due to our high standards of seed quality and guaranteed germination, we can only accept Seeds returns and will refund the seed packages purchased within 30 days that have not been opened or damaged.
We will not accept returns and will not issue refunds for the seed packages damaged in shipping. The shipping charges will not be refunded, we apologize in advance.
For live plants returns and refunds:
Should you experience any plant damage during shipping, please report to us withing 2 days after you received the package, we will require photos sent to us as confirmation of the damage. Upon reviewing the damage, we may refund you for the cost of plants. The shipping charges will not be refunded, we apologize in advance.