All returns must be requested via Product Returns page, authorized and cleared with us within 30 days of receipt of the original order.
Due to our high standards of seed quality and guaranteed germination, we can only accept Seeds returns and will refund the seed packages purchased within 30 days that have not been opened or damaged.
We will not accept returns and will not issue refunds for the seed packages damaged in shipping. The shipping charges will not be refunded, we apologize in advance.
For live plants returns and refunds:
Should you experience any plant damage during shipping, please report to us withing 2 days after you received the package, we will require photos sent to us as confirmation of the damage. Upon reviewing the damage, we may refund you for the cost of plants. The shipping charges will not be refunded, we apologize in advance.
IMPORTANT: if plants arrived damaged because of longer than normal delivery times during COVID-19, we are not responsible for this damage and will NOT refund your damaged products.
For regular untrackable orders, we only refund cost of products, i.e. shipping charge is non-refundable.
If your trackable shipment was not delivered within 30 days of receiving e-mail shipping confirmation, send us email to email@example.com within 60 days of original shipping date. Make sure you provide all relevant details to investigate.
NOTE: we are not responsible for shipments that are reported undelivered after 60 days period.