We accept payments via PayPal, major Credit Cards, e-transfer, Checks or Money Orders.
You can also pay cash on pickup from store location.
Instructions for e-tansfers and checks:
- bank drafts and cheques make payable to ELENA AINOULINA , address: 18 Niece Road, Lowbanks, ON, N0A 1K0
- Bank transfers (e-Transfer) make payable to ELENA AINOULINA , email address: email@example.com Please No need to setup password.
If you submitted your order from the website checkout process, you will receive a confirmation email with the above payment instructions.
We ship seeds orders via Canada Post Letter Envelope (up to 30g) and small parcel (up to 1kg), rates depend on the size of the order. Each order will be shipped as a singe package if possible.
We can ship outside of Canada, but it is responsibility of our customers to verify with their country's authorities if seeds they order are allowed to be imported.
Please note that shipments are not insured. We are not responsible for damage that occur during shipment.
Garlic bulbs and rounds are shipped within Canada and U.S. only and always in parcel to prevent breakage.
Garlic umbels can be shipped outside of North America because they grow airborne. Umbels can be shipped in padded envelope, which is always cheaper option than parcel.
Live plants shipping begins when seedlings reach at least 6" of height, usually by end of May, beginning of June. Plants are shipped in parcel via Canada Post and within Canada ONLY.
S&H charges are calculated based on weight, box sizes and destination province.
We do give shipping discount for large orders. Please refer to the product page for discount details.
We make every effort to ensure live plants are delivered safely to you.We encourage you to promptly open the box and take out plants immediately after you receive the package. Plants are sent with the root ball pretty dry and will need to be watered thoroughly upon arriving.
Plants may experience a transportation shock, and show signs of wilting and weakness. Please keep them away from sunlight for couple days to let them adopt to the new environment.
Should you experience any plant damage during shipping, please report to us withing 2 days after you received the package, we will require photos sent to us as confirmation of the damage. Upon reviewing the damage, we may refund you for the cost of plants. The shipping charges will not be refunded, we apologize in advance.
In case the parcel was returned back to us because you provided incorrect address, we will refund you the order amount less the shipping charge.
If you paid by credit card, your refund will be less the transaction fee imposed by the credit card company (approx. 3% of order total amount).
If letter mail shipment (small seed orders with $2.00 shipping) was lost or delayed by Canada Post - we will NOT refund nor send a replacement order. This economy shipping option for small orders is offered due to popular demand, but it is all at your own risk.
Generally Letter mail loss rate is extremely low, but it happens from time to time - approximately one letter in two years is gone lost.
This page was last updated on April 11, 2020.